RETURN POLICY
Pursuant to the Polish Consumer Rights Act of May 30, 2014, Consumers may withdraw from a sales contract for goods purchased in the Online Store without stating a reason by submitting a written declaration within 14 days from the date of receiving the goods. The deadline is met if the declaration is sent before its expiry.
Return Procedure:
Submit a withdrawal declaration using:
Electronic Return Form via e-mail sent to: store@dkcustoms.pl
Electronic Return form via My Account
Written statement sent to:
DK Customs Daniel Karaźniewicz
Sudwa 17, 11-015 Sudwa, Poland
Return goods within 14 days of submitting your withdrawal declaration.
Deadline met if shipped before expiry.
Ship to: Sudwa 17, 11-015 Sudwa, Poland
Refunds:
Issued within 14 days of receiving both declaration AND goods.
Condition: Goods must be unused, undamaged, and in original state.
Method: Bank transfer to original payment account.
Cost: Consumer bears return shipping fees.
Required for Returns:
Original undamaged packaging
Complete contents (as received)
Unused product/accessories (no signs of use)
Proof of purchase (receipt/invoice copy)
Written withdrawal declaration
COMPLAINT POLICY
The Seller’s liability for non-conformity of goods with the sales contract is governed by Polish law, including the Act of July 27, 2002, on Consumer Sales.
Complaint Submission:
Submit complaints regarding defects/non-conformity:
In person: Sudwa 17, 11-015 Sudwa, Poland
In writing: Mail to above address
Electronically: Email to store@dkcustoms.pl
Recommended Details:
Description of defect/non-conformity
Date defect occurred
Remedy requested (repair, replacement, price reduction, or contract termination)
Your contact information
Important Notice:
Parts must be installed by professional shops.
Complaints resulting from improper installation by unauthorized parties will be rejected.
Required for Complaints:
Original packaging (even if damaged)
Complete contents
Proof of purchase (receipt/invoice copy)
Completed complaint form (template attached)